Refunds

Listing fees

• If a payment succeeded but the listing never went live, that is refunded in full. You paid for something you did not get.
• If a listing is removed by moderation for something you did, the fee is not refunded.
• If a listing is removed by mistake and reinstated, nothing is charged twice.
• A listing you take down yourself after it has been live is not refunded. The listing ran.

Subscriptions

• Cancelling stops the next charge. The plan runs to the end of the period you have already paid for rather than ending the moment you cancel.
• Moving to a larger plan is charged pro rata and takes effect at once. Moving to a smaller one takes effect at the end of the period, because you paid for that period at the larger allowance.
• A period already used is not refunded.

How to ask

Write to the contact address above with the payment reference from your payment history. A person reads it. A refund is made through the same payment provider that took the money, back to the same card, and your payment history shows it as refunded once the provider confirms rather than when it was requested.

What this does not cover

Money you paid to another member. This site never holds funds for a sale and cannot reverse a payment between two people. If something has gone wrong with a purchase, report the seller and speak to your bank or your local consumer protection body.